Privacy policy

Last updated: 13 October 2026

1. Introduction

Welcome to Veyrona. We operate our online store through Shopify to offer our products and process customer orders.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

By using our store, you acknowledge the practices described in this Privacy Policy, subject to applicable law and any consent requirements that apply.

2. Personal Information We Collect

The information we collect depends on how you interact with our store. It may include:

  • Contact information: Your name, phone number, email address, billing address, and shipping address.

  • Order information: Products ordered, order number, order value, delivery details, and order history.

  • Payment information: Payment method, payment status, and transaction-related information handled by the relevant payment provider. We do not ask customers to send full payment card details through email or WhatsApp.

  • Cash on Delivery information: Details needed to confirm, deliver, and complete COD orders, when this option is available.

  • Customer communications: Information you provide when contacting us about an order, delivery, return, refund, or support request.

  • Device and usage information: Depending on your settings and the technologies enabled on our store, this may include your IP address, browser type, device information, pages viewed, and interactions with our website.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, complete checkout, or contact us.

  • Automatically through our website, cookies, pixels, and similar technologies, depending on the settings enabled and applicable consent requirements.

  • Through Shopify and service providers involved in operating the store, processing payments, or delivering orders.

  • Through advertising services, including Meta technologies, where configured on our store.

4. How We Use Your Information

We may use personal information to:

  • Process, confirm, fulfil, ship, and deliver orders.

  • Process online payments and manage Cash on Delivery orders when available.

  • Send order confirmations and delivery-related updates.

  • Respond to customer questions and provide order-related support.

  • Handle returns, refunds, complaints, and other order-related requests.

  • Operate, maintain, and improve our online store.

  • Help detect, investigate, or prevent fraud, unauthorised transactions, and misuse.

  • Meet applicable legal, tax, accounting, and regulatory requirements.

  • Measure and improve advertising performance through Meta Pixel and related Facebook and Instagram advertising tools, where enabled and permitted.

Our current customer-messaging practice is limited to order confirmations, delivery-related communications, and customer support. We do not currently use these communications for promotional marketing messages.

5. Cookies, Meta Pixel, and Advertising

Our store may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors interact with our products.

We use or intend to use Meta Pixel and related Facebook–Instagram advertising tools to help measure advertising performance and understand actions taken on our website, such as product views or purchases, where these events are configured.

Depending on the configuration, these technologies may process information such as browser or device identifiers, website interactions, and advertising or conversion events. Meta handles information under its own privacy policies and settings.

You may be able to manage cookie preferences through privacy controls offered on our store, where available, and through your browser settings. Blocking certain technologies may affect website functionality or advertising measurement.

We will configure tracking technologies and consent controls in accordance with applicable requirements. The exact technologies operating on the store depend on the integrations and settings enabled at the time of your visit.

6. How We Share Personal Information

Personal information may be shared with relevant service providers when necessary to operate our store, fulfil orders, or provide services. These categories may include:

  • Shopify: To host and operate our online store and support commerce functions.

  • Payment service providers: To process online payments and provide transaction-related information.

  • Shipping and delivery providers: To deliver orders and provide delivery-related services.

  • Meta and advertising technology providers: To measure and support advertising activities where the relevant tools are enabled and permitted.

  • Store apps and service providers: Where we use services to support particular store functions.

  • Legal or regulatory authorities: Where disclosure is required by applicable law or valid legal process, or is necessary to protect rights and safety.

The information shared depends on the service being provided and the relevant settings or agreements.

7. Shopify’s Role

Our online store is hosted on Shopify. Shopify processes certain personal information to provide and support its services, including store operations and relevant commerce features.

Shopify’s own handling of personal information is also governed by its policies. For more information, read the Shopify Consumer Privacy Policy.

8. Third-Party Websites and Services

Our store may contain links to third-party websites or services. Those websites may have their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites that we do not control.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining relevant business records, responding to customer requests, resolving disputes, and meeting applicable legal obligations.

The retention period may vary depending on the type of information and why it was collected. Information may be deleted or otherwise handled when it is no longer required, subject to applicable obligations.

10. Information Security

We take reasonable steps appropriate to our business and the services we use to help protect personal information. However, no website, online service, or electronic transmission method can be guaranteed to be completely secure.

Security protections may also depend on Shopify and the third-party service providers involved in operating the store.

11. Your Privacy Choices and Requests

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to raise concerns about how it is handled.

To make a privacy-related request, contact us using the details in the Contact Us section. We may need to verify your identity before responding. Some information may need to be retained where required by law or for legitimate order, accounting, or dispute-related purposes.

You can also manage available browser cookie settings and privacy controls offered by our store or relevant third-party services.

12. Children’s Privacy

Our store is not intended to knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the request and take appropriate action as required by law.

13. International Processing

Shopify and other service providers may process or store information in locations outside your state or country, depending on the services used and their operations. Where applicable, such processing will be handled in accordance with relevant legal requirements and the terms governing those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our store, services, technology, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact Veyrona using the details below.

Store name: Veyrona

Phone / WhatsApp: +91 93434 14679

Email: info.veyronaperfumes@gmail.com

Please include enough information for us to understand your request. Do not send passwords or full payment card details by email or WhatsApp.