Refund policy


Last updated: October 13, 2026

At Veyrona, we want you to have a smooth and satisfactory shopping experience. Please read our Return and Refund Policy carefully to understand the conditions under which returns, replacements, and refunds may be requested for purchases made through our website.

This policy applies to orders delivered within India.

1. Return Window

We offer a 7-day return window for eligible, unopened and unused products. You may contact us within 7 days of receiving your order to request a return, subject to the conditions outlined below.

To be eligible for a change-of-mind return, the product must:

  • Be unopened and unused, with its original seal intact.

  • Be in its original packaging, including the box and any accessories supplied.

  • Be accompanied by your order number or other valid proof of purchase.

All return requests are subject to review and confirmation by Veyrona.

2. Perfume Products That Have Been Opened or Used

Due to the personal-care nature of perfumes, we generally do not accept returns of opened or used products for change-of-mind reasons, including a change in fragrance preference.

However, if you receive a damaged, defective, incorrect, or otherwise non-conforming product, please contact us for assistance. Such cases will be reviewed individually, and an appropriate remedy, including a replacement or refund where applicable, will be provided in accordance with applicable law.

Nothing in this policy limits any consumer rights available under applicable law.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your product arrives damaged, defective, leaking, or different from the item you ordered, contact us as soon as possible.

To help us assess your concern, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a video of the product, packaging, and shipping parcel, where relevant.

We will review the information and communicate the next steps. Depending on the circumstances and applicable law, we may arrange a replacement, refund, or another appropriate resolution.

Please contact us promptly after discovering an issue. Any request to provide evidence or report an issue promptly will not remove rights you may have under applicable law.

4. How to Request a Return

To request a return or report an issue with your order:

  1. Contact us at info.veyronaperfumes@gmail.com or via WhatsApp at 93434 14679.

  2. Provide your order number and the reason for your request.

  3. Include relevant photographs or other supporting information, if applicable.

  4. Wait for our response with instructions before sending any product back.

Please do not send a product to an address that has not been confirmed by Veyrona. Return instructions and the applicable return method will be communicated after your request has been reviewed.

5. Return Shipping Costs

Return shipping arrangements and costs will be determined on a case-by-case basis, depending on the reason for the return and the circumstances of the order.

For example:

  • For an eligible change-of-mind return, the customer may be responsible for return shipping costs, as communicated before the return is arranged.

  • For a verified damaged, defective, incorrect, or other seller-responsible issue, Veyrona will communicate the appropriate return or collection arrangements and bear applicable costs where required by law.

We will explain the applicable arrangements before asking you to proceed with a return.

Because perfumes may contain flammable ingredients, any return shipment must comply with the applicable courier and transportation requirements.

6. Refund Eligibility and Processing

Once an eligible returned product has been received, where a physical return is required, we will inspect it and notify you of the outcome of your request.

If your refund is approved:

  • The refund will generally be initiated to the original payment method, where available.

  • We aim to initiate approved refunds within 7–10 business days after approval.

  • The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or payment method.

If a refund cannot be processed through the original payment method, we will contact you to discuss an appropriate alternative, subject to applicable law.

Where a refund is required by applicable law, the applicable legal requirements and timelines will take precedence over the general processing estimates stated above.

7. Exchanges and Replacements

We do not offer automatic exchanges for fragrance preference or change-of-mind reasons once a perfume has been opened or used.

If you receive a damaged, defective, incorrect, or otherwise eligible product, contact us for review. Depending on product availability, the nature of the issue, and applicable law, we will communicate whether a replacement, refund, or another appropriate resolution is available.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info.veyronaperfumes@gmail.com or WhatsApp 93434 14679.

Cancellation requests will be considered based on the order's fulfilment and shipping status. If an order has already been dispatched, cancellation may no longer be possible through the normal process, and you should contact us for assistance.

Your statutory rights regarding cancellation, refunds, and non-conforming products remain unaffected.

9. Contact Us

If you have any questions about returns, refunds, replacements, or your order, please contact us:

Brand: Veyrona
Email: info.veyronaperfumes@gmail.com
WhatsApp: 93434 14679
Website: Veyrona's official online store

We will review your concern and communicate the next steps as clearly as possible.

Thank you for shopping with Veyrona.

This policy is intended to explain our return and refund procedures and should be read consistently with applicable Indian consumer protection laws. It does not exclude or restrict any rights that cannot legally be excluded.