Last updated: October 13, 2026

OVERVIEW

Welcome to Veyrona. The terms “we,” “us,” and “our” refer to Veyrona. Veyrona operates this online store and website, including its content, features, tools, products, and related services, to provide customers with an online shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service, together with the policies referenced in this document, explain the terms and conditions governing your access to and use of our website and services.

Please read these Terms carefully before using our website or placing an order. By accessing or using our website, you agree to these Terms and our applicable store policies, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please discontinue use of our website. Nothing in these Terms limits any rights you may have under applicable law.

1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you create an account or place an order, you agree to provide accurate, current, and complete information, including your name, email address, telephone number, billing information, and delivery address, as applicable.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

You must not provide false information, impersonate another person, or use another person's payment information without authorization.

2 — OUR PRODUCTS

Veyrona offers perfume and fragrance products for purchase through our website.

We make reasonable efforts to display product images, packaging, colours, descriptions, and other product information accurately. However, minor differences in appearance may occur because of screen settings, lighting, photography, or display technology.

Please read the product description carefully before purchasing. Fragrance preferences and the way a perfume smells or performs may vary from person to person.

Product descriptions, availability, and prices may be updated from time to time. Any changes will not override rights or obligations arising from an order already accepted, except where permitted by applicable law.

We reserve the right to discontinue products or limit quantities where reasonably necessary and legally permitted.

3 — ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you submit a request to purchase the selected products.

You will receive an order confirmation or acknowledgement through the contact details you provide. An acknowledgement of receipt does not necessarily mean that the order has been finally accepted or dispatched.

We may need to review or decline an order in circumstances such as product unavailability, suspected fraud, pricing or listing errors, payment issues, or delivery restrictions.

If we cancel or materially change an order, we will make reasonable efforts to notify you using your provided contact details. Any amount paid for an order cancelled by us will be refunded where applicable.

Please review your order details carefully before completing checkout. Cancellation requests after order processing or dispatch may not always be possible. Any cancellation will be handled in accordance with our applicable policies and consumer rights under law.

You agree to purchase products for lawful personal or household use unless a different use has been expressly agreed with us.

4 — PRICES, PAYMENTS, AND BILLING

All prices will be displayed on our website in the currency specified at checkout.

Product prices, shipping charges, applicable taxes, discounts, and other charges will be disclosed as applicable before you complete your purchase.

Promotional offers may be subject to separate conditions, including eligibility, validity periods, and product availability.

You agree to provide accurate billing and payment information and to use a payment method that you are authorized to use.

Payments may be processed through third-party payment providers. Such providers may have their own terms and privacy practices.

If a payment fails, is reversed, or requires verification, we may contact you or delay processing the order until the issue is resolved, subject to applicable law.

5 — SHIPPING AND DELIVERY

Veyrona currently offers sales and delivery within India, subject to serviceability and the delivery options displayed at checkout.

Estimated delivery timelines, shipping charges, and available delivery methods will be communicated on the website or during checkout, as applicable.

Delivery estimates are not guarantees. Delays may occur because of courier operations, weather, public holidays, incorrect delivery information, or other circumstances beyond reasonable control.

If a delivery issue occurs, please contact us using the details provided in these Terms so that we can assist you.

Nothing in this section excludes our responsibilities for delivery, refunds, or other remedies required under applicable law.

Please refer to our Shipping Policy for additional information about order processing and delivery.

6 — RETURNS, REFUNDS, AND REPLACEMENTS

Returns, refunds, and replacements are governed by our Return and Refund Policy, which forms part of these Terms.

Our general change-of-mind return window is 7 days for eligible, unopened and unused products, subject to the conditions stated in that policy.

Opened or used perfumes are generally not eligible for change-of-mind returns. However, requests involving damaged, defective, incorrect, or otherwise non-conforming products will be reviewed in accordance with our policy and applicable law.

To request assistance with a return, refund, or replacement, contact us at info.veyronaperfumes@gmail.com or WhatsApp 93434 14679.

Please read the full Return and Refund Policy before placing an order.

7 — INTELLECTUAL PROPERTY

Unless otherwise stated, the Veyrona name, logo, branding, original website text, graphics, product photographs, videos, and other original content on our website are owned by Veyrona or used with appropriate permission.

You may access and use this content for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without prior permission from the relevant rights holder, except where permitted by law.

Third-party trademarks, names, and logos remain the property of their respective owners.

8 — THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other applications that support store operations.

Third-party services may operate under separate terms and privacy policies.

We do not control every aspect of third-party websites or services. Where you choose to use them, please review their applicable terms.

Nothing in this section excludes any responsibility that cannot legally be excluded.

9 — RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify, which provides the technology and platform that enables us to offer products for sale.

Purchases made through our store are transactions between you and the seller operating the Veyrona store. Shopify is the platform provider and is not the seller of Veyrona products.

Your use of Shopify's own services may also be subject to Shopify's applicable terms and policies.

10 — PRIVACY AND PERSONAL INFORMATION

We collect and use personal information as necessary to operate our store, process orders, arrange delivery, provide customer support, prevent fraud, and meet our legal obligations.

Your personal information is handled in accordance with our Privacy Policy and applicable law.

Because our store is hosted by Shopify and may use third-party service providers, information may be processed by those providers when necessary to support store operations, payments, delivery, and related services.

Please review our Privacy Policy for details about the personal information we collect, how we use it, and the choices available to you.

Privacy Policy: [Insert the link to Veyrona's Privacy Policy]

11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit a product review, suggestion, or other feedback to us, you confirm that you have the right to provide that content and that it is accurate to the best of your knowledge.

You must not submit unlawful, misleading, fraudulent, abusive, or infringing content, or content that violates another person's rights.

Where you submit feedback or a review, you grant Veyrona permission to use, reproduce, display, and share that content for store operations and promotional purposes, subject to applicable law and any rights you retain.

We may moderate or remove content that violates these Terms or applicable law.

We will not treat a review as genuine customer feedback if it is fabricated or misleadingly presented.

12 — ACCURACY OF INFORMATION

We make reasonable efforts to keep website information accurate and up to date. However, errors or omissions may occasionally occur in product descriptions, pricing, availability, promotions, or other content.

If we discover a material error affecting an order, we may contact you to explain the issue and discuss an appropriate resolution.

We will not rely on this section to avoid obligations imposed by applicable law or to deny remedies to which a customer is legally entitled.

13 — PROHIBITED USES

You may use our website only for lawful purposes.

You must not:

• Use the website to commit fraud or engage in unlawful activity.

• Submit false or misleading information.

• Interfere with the security, operation, or functionality of our website.

• Attempt unauthorized access to our systems, accounts, or customer information.

• Upload malicious code or harmful software.

• Copy or commercially exploit protected website content without authorization.

• Use the website in a way that infringes intellectual property rights or violates applicable law.

We may restrict or suspend access where reasonably necessary to protect our store, customers, or services, subject to applicable law.

14 — DISCLAIMER OF WARRANTIES

We aim to provide a reliable shopping experience and accurate product information. However, we cannot guarantee that our website will always operate without interruptions, errors, or temporary unavailability.

Product use and fragrance preferences may vary. Customers should follow the product instructions, warnings, and precautions supplied with the product.

Nothing in these Terms excludes statutory warranties, consumer protections, or other rights that cannot legally be excluded or limited.

15 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Veyrona will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies relating to defective, damaged, incorrect, or non-conforming products.

This section must be interpreted consistently with applicable law and does not remove any mandatory legal protections available to customers.

SECTION 16 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, infringement of third-party rights, or material breach of these Terms.

Nothing in this section requires you to indemnify Veyrona for losses caused by our own unlawful conduct or for any obligation that cannot legally be transferred to you.

SECTION 17 — SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary where legally permitted.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

SECTION 18 — TERMINATION AND SUSPENSION

We may restrict or suspend access to our website where reasonably necessary because of fraud, security concerns, unlawful activity, or a material breach of these Terms.

Termination or suspension will not remove any rights or obligations that have already arisen under an order or under applicable law.

Any provisions that by their nature should continue after termination will remain effective to the extent legally permitted.

SECTION 19 — GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India, subject to applicable mandatory consumer protection laws and legal rights.

Any dispute will be handled through the remedies and procedures available under applicable Indian law. Nothing in these Terms prevents a customer from approaching a competent consumer authority or consumer dispute redressal commission where legally entitled to do so.

SECTION 20 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, website, services, or legal requirements.

Updated Terms will be published on this page with a revised “Last updated” date. Where required by law, we will provide notice or obtain consent for material changes.

Changes will not retrospectively remove rights that customers have already acquired under applicable law or an existing transaction.

We encourage you to review this page periodically.

SECTION 21 — CONTACT INFORMATION

For questions about these Terms, orders, or our products, please contact us:

Brand: Veyrona

Email: info.veyronaperfumes@gmail.com

WhatsApp: 93434 14679

Business address: [Insert your actual business or registered address]

Grievance Officer / Customer Complaints Contact: [Insert the responsible person's name and designation]

Grievance contact email: [Insert the designated complaints email, if different]

We will review customer concerns and respond in accordance with applicable law.

Thank you for choosing Veyrona.